Sole Rider Policies
Have a read through our policies if you are unsure of anything, if your answer is not answered here, then click 'Contact Us' below & reach out to us!!!!
Terms & Conditions
1. Acceptance of Terms
By accessing and using the Sole Rider website www.solerider.com.au, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.
2. Ordering and Payment
2.1 Ordering Process: All orders placed through our website are subject to availability and acceptance. We reserve the right to refuse or cancel an order for any reason, including but not limited to product availability, errors in pricing, or suspicion of fraudulent activity.
2.2 Payment: We currently accept payment through Credit Card and Alipay, ( ZIPPAY COMING SOON). By providing payment information, you represent and warrant that you have the legal right to use any payment methods utilized.
3. Product Information
3.1 Accuracy: We strive to provide accurate and up-to-date information about our products, including descriptions, pricing, and availability. However, we do not warrant the accuracy or completeness of this information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
3.2 Colors and Images: Product images on the website may vary from the actual product due to differences in monitor settings and photography lighting.
4. Shipping and Delivery
4.1 Shipping Costs: Shipping costs are calculated at the checkout and are the responsibility of the customer.
4.2 Delivery Times: Estimated delivery times are provided for reference purposes only. We are not liable for any delays in delivery.
5. Returns and Exchanges
Please refer to our separate Returns and Exchanges Policy for information on returning or exchanging products.
6. Intellectual Property
The content on this website, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of Sole Rider and is protected by copyright laws. You may not use, reproduce, or distribute any content from this site without our express written permission.
7. Privacy Policy
By using our website, you agree to our Privacy Policy, which can be found here, POLICY LINK.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Western Australia.
9. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. It is your responsibility to review these terms regularly.
Contact Information:
Sole Rider
P.O Box 359 Cowaramup 6284
soleriderstore@gmail.com
0432485493
Privacy Policy
1. Introduction
Welcome to Sole Rider! This Privacy Policy outlines our commitment to protecting your privacy and describes how we collect, use, disclose, and safeguard your personal information. By using our website, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
a. Personal Information
We may collect the following personal information:
Name
Contact information (email address, phone number)
Billing and shipping address
Payment details
Purchase history
Account login credentials
b. Non-Personal Information
We also collect non-personal information, such as:
Browser type
IP address
Device information
Cookies and usage data
3. How We Use Your Information
We use your personal information for the following purposes:
Processing and fulfilling orders
Providing customer support
Personalizing your shopping experience
Sending promotional emails and newsletters (you can opt-out anytime)
Analyzing website usage to improve our services
4. Information Sharing
We may share your personal information with:
Third-party service providers (e.g., payment processors, shipping companies)
Legal authorities in response to a lawful request
Business partners in the event of a merger or acquisition
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
6. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience. You can modify your browser settings to control the use of cookies.
7. Your Rights
You have the right to:
Access, update, or delete your personal information
Object to the processing of your personal information
Lodge a complaint with the relevant supervisory authority
8. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy. Any changes will be effective upon posting the revised policy on our website.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at soleriderstore@gmail.com.
Return Policy
At Sole Rider , we strive to provide you with the best shopping experience for your footwear needs. We understand that occasionally, you may need to return a product. To ensure a hassle-free return process, please review our return policy below:
1. Eligibility for Returns:
Products must be returned within 30 days of the delivery date.
The item must be in its original, unworn condition, with all tags and packaging intact.
Customized or personalized items are not eligible for return unless they are defective or damaged upon receipt.
2. Initiating a Return:
To initiate a return, please contact our customer service team at soleriderstore@gmail.com within 30 days of receiving your order.
Provide your order number, the name of the product you wish to return, and the reason for the return.
3. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or if the product is defective or damaged.
We recommend using a trackable shipping method to ensure that your return is received.
4. Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.
5. Exchanges:
If you would like to exchange an item, please follow the return process and place a new order for the desired item.
6. Defective or Damaged Items:
If you receive a defective or damaged item, please contact us immediately with photos of the product and packaging. We will provide further instructions on how to proceed.
7. Non-Returnable Items:
Gift cards and promotional items are non-returnable.
8. Restocking Fee:
A restocking fee may be applied to returns that do not meet the eligibility criteria.
9. International Returns:
International customers are responsible for all shipping and handling fees, as well as any applicable duties and taxes.
10. Contact Information:
For any questions or concerns regarding our return policy, please contact our customer service team at soleriderstore@gmail.com.
We reserve the right to update or modify this return policy at any time without prior notice. Please review our return policy periodically for changes.
Thank you for shopping at Sole Rider! We appreciate your business.